Let's talk about a joint project

Ask for a quote

PL
PL
Ask for a quote
Kentico

Kentico Support & Maintenance Services

We maintain, develop, and ensure the continuous operation of solutions built on the Kentico Xperience or Xperience by Kentico platforms. We take care of keeping your system up-to-date, secure, and performing efficiently.
Request a quote

Comprehensive technical support for Kentico platforms

Stability, availability, and security

After implementing a Kentico platform, as with any project, it’s crucial to maintain both the application and the infrastructure. We offer multi-level support: monitoring system performance, applying updates, resolving issues, providing SLA and extended warranty, and developing new functionalities.

Tailored product support

Our support model is based on five defined lines of service:

  1. Self-service: Access to knowledge and tools for independently solving problems.
  2. Service Desk: Fast and efficient ticket handling.
  3. Maintenance: Ongoing maintenance of applications and infrastructure.
  4. Updates and fixes: Ensuring system stability and security.
  5. Development work: Implementing new functionalities and enhancing existing ones.
This model allows us to adjust support to the needs of your business and the scale of your operations.

Why entrust Kentico maintenance to us?

Our teams follow proven procedures, ensuring reliable and predictable platform performance. We provide support across five service lines, and for larger projects, we can dedicate separate teams to each line. Our services include:

  • Handling requests via ticketing systems (typically Jira), email, phone, and chat.

  • Proactive monitoring of infrastructure and applications to detect and resolve issues before they affect users.

  • Team availability according to agreed SLA.

  • Development and scaling of platform functionalities to adapt to changing business needs.

  • Transparent reporting and comprehensive documentation, giving you full control over the system.

Benefits of working with us on Kentico solutions

  • 24/7 platform uptime

  • Fewer incidents and faster resolution

  • Improved system development planning

  • Support from certified Kentico specialists

  • Ability to use the Maintenance Budget for minor improvements

  • Proactive risk and incident management

  • Option to combine maintenance with other Infinity Group services

Kentico Maintenance & Development: Client Success Stories

See how our support and development of Kentico platforms ensured reliability, security, and continuity for our clients:

Dom Development

Fast offer updates and efficient online sales

One of Poland’s leading real estate developers launched a group-wide digital transformation. The result is an ecosystem of modern websites that automate offer management, enable location-based personalization, and effectively support sales processes.
View case study
Adamed

A modern medical education platform

How do you engage doctors, partners, and patients in pharma? This educational platform, built on Kentico DXP, shows how personalization and marketing automation help deliver up-to-date medical knowledge in an engaging way.
View case study
Netia

Integrated online and offline sales in practice

For over a decade, we’ve supported a telecom provider’s digital transformation by building an integrated e-commerce platform. With CRM, Call Center, and product configurator integrations, online and offline sales operate as one cohesive ecosystem.
View case study

Our comprehensive services related to Kentico

Kentico Development

We design and develop advanced digital solutions on Kentico platforms, from system architecture to custom components and integrations.

Kentico Upgrade

Kentico version upgrades, migration to Xperience by Kentico, and bug fixing.

Kentico Marketing Automation

Campaign implementation, user journey automation, personalisation, and consent management.

Kentico Testing

Full system testing: unit, functional, performance, security, and UAT.

Kentico Content Management

Content migration and publication, with support for multiple languages and content structures.

Kentico Analytics

Integration with Google Analytics, A/B/n testing, dashboards, and reporting.

Kentico Consulting

Technology audits, strategic advice, and architecture optimisation.

FAQ

Didn't find what you were looking for? Get in touch with us.

Have questions? Let’s connect

Tell us about your challenges – together we will plan the best support model for your Kentico platform.

Thank you! Your message has been sent. We will get back to you shortly.

Something went wrong! Please try again.

or give us a call:    +48 85 652 09 20

The administrator of your personal data is Infinity Group Sp. z o.o., with its registered office in Białystok.

The data provided in the form will be processed for the purpose of responding to your inquiry (Article 6(1)(f) of the GDPR – the administrator’s legitimate interest consisting in conducting correspondence).

Providing your data is voluntary, but necessary in order to receive a response.

You have, among others, the right to object to the processing of your data and the right to lodge a complaint with the President of the Personal Data Protection Office (Poland).

Detailed information, including information on data recipients, the data retention period, and possible transfers of data outside the EEA, can be found under the link “Information on the processing of your personal data”.