Dynamics 365 Sales
Complete support for your sales process – from lead generation and automation of sales activities to reporting and forecasting results.
Microsoft Dynamics 365: A CRM that Drives Sales
Microsoft Dynamics 365, a modern Microsoft platform, empowers companies to boost sales, streamline customer service, and build lasting customer relationships – all within one scalable CRM ecosystem.
Why implement Dynamics with Infinity Group?
For years, we have been supporting organisations across various industries in successfully implementing CRM solutions based on Microsoft Dynamics 365. We guide companies through the full digital transformation of their sales and customer service processes – from business requirements analysis to tailored implementation or scaling, including seamless integrations with key business systems.
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Microsoft Legacy Gold Partner status
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Integrations with ERP solutions and e-commerce platforms
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Marketing and customer service automation
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Custom Power BI dashboards and reports
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Certified Dynamics 365 consultants
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Integration with Microsoft 365 and Power Platform
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Flexible collaboration models: project-based or long-term
Our Microsoft Dynamics 365 services
Dynamics 365 Customer Service
Centralised case management, a knowledge base, workflow automation, and service level reporting – all to ensure you deliver more efficient and consistent customer service.
Dynamics 365 Customer Insights
Gain a complete view of the customer journey – from first contact through sale and retention. Automate marketing activities and personalise communication to drive engagement and loyalty.
Explore our experience in sales-supporting projects
Dom Development
Fast offer updates and efficient online sales
One of Poland’s leading real estate developers launched a group-wide digital transformation. The result is an ecosystem of modern websites that automate offer management, enable location-based personalization, and effectively support sales processes.
View case study
Adamed
A modern medical education platform
How do you engage doctors, partners, and patients in pharma? This educational platform, built on Kentico DXP, shows how personalization and marketing automation help deliver up-to-date medical knowledge in an engaging way.
View case study
Multikino
Higher engagement and sales via a mobile app
Multikino consistently enhances customer experience. The new mobile app supports ticket sales, fosters user loyalty, integrates online and offline processes, and leverages analytics and personalized communication to boost engagement and conversions.
View case study
Microsoft Dynamics: Assume control of your entire sales journey
Automated sales and lead nurturing
From lead acquisition and qualification to deal closing – Dynamics 365 helps automate each stage and measure performance.
Greater sales efficiency
Increase the effectiveness of your sales efforts with a centralised customer view, task automation, and AI-powered features.
Data at the heart of strategy
Power BI integration enables data-driven decision-making and real-time visualisation of key KPIs.
Unlock insights that matter
Business Analysis
12.02.2025 | Monika Leszczyńska
Business Analysis in Action: How to Support IT Project Success Effectively
Effective business analysis in IT is key to project success. Learn how a business analyst defines objectives, gathers requirements, and reduces risk, supporting teams and delivering real organisational value.
Learn more
Marketing
06.11.2024 | Dominik Stępień
Proven Strategies for Effective Personalisation
Personalisation is now a cornerstone of effective marketing. Learn how user segmentation, tailored content, and automated communication can boost customer engagement, enhance user experiences, and drive better sales results.
Learn more
Business Solutions
08.05.2024 | Mariusz Bednarko
IT Systems Integrations - Can they Sink your Project? A Business Perspective
IT system integration is critical but can be risky. Learn a step-by-step approach to minimise risks, ensure smooth data flow, and maximise your project’s business value.
Learn more
Our complementary services for Microsoft Dynamics 365
Customer Support Systems
We create fully integrated customer portals connected with Microsoft Dynamics 365.
Business Process Integration
We integrate Dynamics 365 with ERP, CMS, e-commerce, and BI systems to build a cohesive business environment.
CRM Services
Comprehensive support for CRM-related projects and operations.
FAQ
Didn’t find what you were looking for?
Get in touch with us.
Yes, the system is flexible and fully configurable. Each stage of your sales funnel can be adapted to fit the specifics of your organisation.
Microsoft Dynamics integrates with both Microsoft tools and third-party solutions – including ERP, WMS (Warehouse Management Systems), e-commerce platforms, CMS, DXP, BI tools, and accounting systems.
Yes. Dynamics 365 offers a modular structure that scales with your company’s size and unique needs.
Yes, we provide helpdesk services, system development, and ongoing consulting.
Yes, we offer training for end users, administrators, and CRM managers.
Yes, Microsoft Dynamics 365 CRM includes AI-powered features. The Copilot assistant helps users with daily tasks such as generating emails, sales quotes, meeting summaries, and customer responses. It also evaluates customer potential and recommends the next best actions in the sales or service process.
Have questions? Let’s connect
Find out how Microsoft Dynamics can elevate your sales and customer service operations.
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